Why Do We Collect Personal Information?
As a job seeker using Artemp’s services, you are asked to provide certain pieces of information in order for us to provide you with the best possible service. In addition to your contact details, your résumé, and a description of the type of work you are looking for, your file may include the following:
- Our interview notes.
- Information obtained through reference and background checks.
- Educational records.
- Reference letters.
- Skill testing results.
For temporary staffing arrangements, we also require the following:
- Information required to provide payroll services, including banking details, tax deductions and vacation allowances.
- Information about you and your beneficiaries, as required, to enroll in our benefits packages.
We use your information to:
- Understand your qualifications, needs and preferences.
- Find the best work opportunities for you that will give you the career satisfaction you are looking for.
- Fulfill our clients’ requests for information about job candidates.
- Assess and develop our business and operations to better service job seekers and our clients.
- Provide payroll and other HR functions to you, for temporary staffing arrangements.
Artemp never collects more personal information than is needed to fulfill these purposes, unless requested by the client and consented to by the job seeker.
When Do We Disclose Personal Information and to Whom?
Your Personal information is never traded, sold or leased by us to any external companies. Your information is only disclosed for Artemp’s legitimate business purpose or as required to meet legal and regulatory requirements, for example to comply with a court order.
In the normal course of business, we disclose your personal information to our clients when we feel there is a potential for a job placement. As a job seeker, you are relying on us to share such information. We only provide your information to clients if there is a job opening that is well-suited for you, and we only provide information required and requested to make an informed decision regarding a job candidate.
We may share information with our affiliates, partners, contractors or other companies (collectively “representative”) that we use to provide full staffing services. However, we only disclose limited information as required for the function that will be performed by the representative on our behalf. We also ensure that every contract we enter into with a representative clearly outlines the representative’s obligation to protect your personal information and live up to the principles of privacy.
Examples of companies we share your limited personal information with include:
- Organizations that perform background checks including criminal, educational and credit checks as required by the client.
- An outsourced payroll service provider, for temporary staffing arrangements.
- Employee testing centers.
Have You Consented?
Having read this policy and by using our services and providing us with your personal information, we imply your consent to the collection, use and disclosure of your personal information as specified herein.
Wherever possible and when necessary, we obtain your express consent for particular uses and disclosures. For example, we obtain your express, written consent before releasing your information to a third party who provides background checks on potential employees.
We imply your consent if we feel we are using your personal information for purposes that are obvious to you. For example, if you list the names and phone numbers of your previous employers on your résumé for reference checking purposes, we will not seek your express consent before checking these references.
How Long Is Your Information Retained?
We retain your information as long as you are using our placement services, or longer if required by law. For temporary workers, that means we retain all your information as long as you remain on our payroll, and for seven years thereafter. For permanent placements, we retain your information for one year after you accept a permanent employment position.
How Do We Keep Your Personal Information Secure?
We have staff procedures and policies in place to ensure that your personal information, in both paper and electronic format, are secure. For example, we require the following:
- Filing cabinets remain locked when not in use.
- Access to electronic and paper files is limited on a need-to-know basis depending on job function.
- Password selection criteria and expiry make unauthorized access more difficult.
- Staff training on the importance of privacy and security is undertaken regularly.
Through our website, you can ask questions about our services, and provide information about yourself, such as your résumé. This information is protected by the security policies of the Internet Service Provider that hosts our website and resides on the website for only the time it takes to be transferred to our internal network. Our internal networks are protected from intrusion by use of firewalls, routers and other password-protected security mechanisms and information in transit between offices is encrypted within virtual private networks If you provide personal information to us via unencrypted e-mail you should be aware of the inherent risks of interception over which we have no control.
How Can You Access Your Personal Information and Check Its Accuracy?
Artemp relies on the information provided by you, as well as third parties such as those providing references, educational institutions or those conducting background checks. You may at any time make a written request to our Company Privacy Officer for access to your personal information. Upon payment of a small administrative fee to address handling/shipping costs, we will provide you with a copy of your personal information that we have on file. If you wish to avoid the handling/shipping costs, you may arrange to have your personal information made available at one of our branch offices, where by means of scheduled appointment you may pick up a copy.
Artemp strives to maintain accurate records of your personal information; however, this cannot be achieved without your help. In this ongoing effort, we ask you to provide us with your most up to date information. Write to the address below and let us know of any personal information you have given to us in the past that is incomplete, inaccurate, or no longer relevant. It will be our pleasure to make appropriate modifications.
Contact us with any Questions or Concerns
Artemp takes full responsibility for the management and confidentiality of the personal information it collects. If you have any concerns about this policy, or believe that Artemp is not abiding by it, please contact our Privacy Officer.